3CX Academy Intermediate Certification 2025 – 400 Free Practice Questions to Pass the Exam

Accessing call records in 3CX is primarily done through the Management Console or various reporting tools that 3CX offers. The Management Console provides administrators and users with the ability to generate detailed reports on calls, including incoming and outgoing call logs, which can be critical for monitoring, analysis, and decision-making processes within a business.

By utilizing the Management Console, users can filter call records based on different criteria, which can help in tracking performance, understanding call patterns, and ensuring compliance with organizational policies. Additionally, the reporting tools can provide enhanced visual representations of call data, making it easier for users to interpret and act on the information.

While there are other ways to access certain aspects of call information, such as via mobile applications or through support, these methods do not provide the comprehensive access to call records that the Management Console does. This highlights the importance of the Management Console in terms of functionality and data management for users within the 3CX system.